How to Disable 2FA

Go to your Account Settings page by clicking your email address located in the top right drop down menu.


Select the Security tab to get to the Two-Factor Authentication section. Click Remove Two-Factor Authentication and the screen will prompt you to confirm.

In order to disable Two-Factor Authentication on your account, you must enter your password and authentication token.

Please note that disabling 2FA from your account will reduce the security of your account.

Recovering Without Your Phone

If you have lost access to your account with two-factor authentication enabled, Sendwithus support cannot help you access your account. To gain access back to your account, you can use one of your 10 single-use recovery codes given to you when you setup your account.

To use, input the recovery code in place of the authentication token.


If that doesn’t work, you will have to contact your Sendwithus account administrator to reset your account.