Redirection

Problem

The endpoint of a link does not work.

Solution

Make sure you use the proper link format. Use an absolute link, instead of a relative link.

<!-- Correct -->
<a href="http://www.example.com/index.html">Homepage</a>

<!-- Incorrect -->
<a href="/index.html">Homepage</a>

Problem

Outlook uses different code for links in emails, and the code is placed into an “if” condition. These “if” conditions are built as Microsoft-specific HTML comments and will not render in any other email client but Microsoft Outlook.

Solution

Check the Microsoft Outlook link is referencing the correct destination and fill in the correct URL in the reference.

In the example below, the href is href="http://".

<!-- Incorrect -->
<!--[if mso]>
  <v:rect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="http://" style="height:45px;v-text-anchor:middle;width:180px;" stroke="f" fillcolor="#f5774e">
  <w:anchorlock/>
  <center>
<![endif]-->

<!-- Correct -->
<!--[if mso]>
  <v:rect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="http://www.sendwithus.com" style="height:45px;v-text-anchor:middle;width:180px;" stroke="f" fillcolor="#f5774e">
  <w:anchorlock/>
  <center>
<![endif]-->

Problem

Sometimes buttons don’t work across all email clients. When testing to see if a button works, make sure you also test with an Microsoft Outlook account on top of your regular email client.

Solution

If you are experiencing errors with your links in buttons, try using Buttons.cm to create a button. This will create a button and make sure this works on all email clients.

Click Tracking

Problem

Click Tracking links aren’t registering.

Solution

Due to some Sendwithus platform limitations, attributes inside your <a> tags have to be placed in alphabetical order.

Example:

<a class="" href="" id="" style="" target=""> Example Link </a>

Sendwithus will automatically add a “data-click-track-id” to each link upon saving the template, and this is used to identify each unique link for analytics.

Problem

Certain ESP’s do not wrap the URL’s properly if it is missing the protocol. This can affect the desired output of the link and click tracking.

Solution

Add the protocol to the beginning of the URL.

http:// or https://

Problem

Unsubscribe links are handled differently within each ESP. If the unsubscribe link is not working try the following solution.

Solution

Depending on your ESP, check to see if the unsubscribe code is correct in your templates.

SendGrid

%sendgrid_unsub_url%

<!-- Sendgrid Example-->
<a href="%sendgrid_unsub_url%">Click to unsubscribe.</a>

Mailgun

%unsubscribe_url%

<!-- Mailgun Example-->
<a href="%unsubscribe_url%">Click to unsubscribe.</a>

Mandrill

*|UNSUB:http://mywebsite.com/unsub|*

<!-- Mandrill Example-->
<a href="*|UNSUB:http://mywebsite.com/unsub|*">Click to unsubscribe.</a>

Check out the Unsubscribes Documentation for more information on each ESP.

Problem

When testing, the weblink view will not work in a preview send.

Solution

Send a real email to yourself, to test the link. Go to Customers, search for your email in the search box, click Send Email, and select the template with the link.

Problem

The weblink view is not working.

Solution

The code for a weblink view should look something like the following.

<a href="{{ swu.webview_url }}"> Show in Browser. </a>

Copy and paste this code and test in your emails.